At Sustainable Gamer, we are committed to delivering your orders in a timely and eco-friendly manner. Please review our shipping policy below:
Shipping Locations
We currently ship to addresses within the United Kingdom.
Processing Time
- All orders are processed within 3-5 business days.
- Orders are not shipped or delivered on weekends or holidays.
- If we are experiencing a high volume of orders, processing times may be slightly delayed. In such cases, we will notify you via email.
Shipping Rates & Delivery Times
-
Standard Shipping: Shipping Will Be Calculated at checkout
- Delivery typically takes 5-7 business days after your order has been processed.
Order Tracking
- Once your order has shipped, you will receive a confirmation email with tracking information. You can track your order online using the provided tracking number.
Shipping Delays
- Please note that delivery times are estimated and may be subject to delays due to factors beyond our control, such as postal service delays, inclement weather, or customs processing.
Lost or Damaged Packages
- Sustainable Gamer is not responsible for packages lost or damaged in transit. If your package is lost or arrives damaged, please contact the shipping carrier directly to file a claim.
- We are happy to assist you in this process if needed. Please contact our customer service team
Incorrect Shipping Addresses
- Please ensure that all shipping details are correct when placing your order. Sustainable Gamer is not responsible for orders shipped to incorrect addresses provided by the customer.
Order Changes & Cancellations
- If you need to change or cancel your order, please contact us within 24 hours of placing the order. After this time, we may not be able to make changes as your order may have already been processed.
Contact Us
- If you have any questions or concerns about your order, please reach out to our customer service team. We’re here to help!